Code of Practice

This Code of Practice applies to all consultants providing services for which clients are billed. The purpose of this code of professional conduct (the ‘Code’) is to identify those professional obligations that serve to protect the client in particular, as well as the reputation of the profession of Management Consultants (the ‘Profession”).


Civis consultants shall develop their skills and knowledge beyond the fundamentals of the common body of knowledge in organizational development (OD), particularly in their area(s) of preferred practice, to a level that is consistent with the needs of their clients and comparable to the services provided by other consultants in the same field.


Subject to compliance with applicable legislation and this Code, Civis Consultants shall recognize the interests of the client organization overall as paramount in every assignment.

Civis consultants shall not promote services, accept engagements, conduct workor provide advice to clients that is in any way to the Civis consultant’s advantage while to the client’s, or the public’s disadvantage.

Civis consultants shall not accept or conduct work that is in the interest of any individual or group within the client organization if the work would, in any way, be detrimental or not serve the best interests of the overall organization.

Civis consultants shall always provide objective and independent advice. Civis consultants must not allow their objectivity and independence to be influenced by any individual or group either within or external to the client organization.

Civis consultants shall not guarantee specific quantitative results that are beyond their direct control.

Civis consultants shall respond to client requests for quantification of intended benefits or results, or for risk sharing approaches, where the total fees for the Civis consultants will be related to the benefits or results realized, by specifying as a minimum:

  • The client’s responsibilities related to the intended benefits or results
  • Identifying the risks and assumptions associated with realizing the intended benefits or results
  • Identifying the measures to be used; and
  • Clearly communicating these elements to the client


Civis consultants shall confirm in writing the terms of reference for an assignment.

Written terms of reference shall confirm:

  • Assignment Objectives, steps/milestones, and deliverables in the proposed work plan
  • Timeline of steps, milestones, deliverables and completion date
  • Names and role of each consultant proposed
  • Clearly communicating these elements to the client
  • Billing arrangements, including how all expenses, disbursements and applicable taxes will be handled.